Creating Raving Fan Customers: How to Go Above and Beyond During a Crisis
Author: Ben Gay III & Mark Harris
Customer expectations are constantly changing, and you have to always be improving and enhancing your product or service to meet their expectations. With the COVID-19 crisis occupying much of your customers’ focus, keeping your business top-of-mind is more challenging than ever. Even if your workforce has been reduced you can still meet and exceed your customers’ expectations. In fact, you MUST exceed their expectations in order to thrive now and increase momentum as we face the new emerging economy.
Join Business Crisis experts Mark Harris and Ben Gay III to get actionable tips on how to not only service your customers, but make them Raving Fans regardless of what’s happening in the world.
During this live briefing you’ll learn:
Staying high-touch virtually with clear, confident messaging, focused on your customers
Know what your customers need for success and over-deliver
Streamline the systems that you and your team follow, every time, to assure a stellar customer experience